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Our Mission

Reddy Ice will remain the recognized leader in the packaged ice industry by producing the highest quality of pure, clean and odorless ice products. We will maintain the highest level of customer service and satisfaction, through the relentless pursuit of excellence in technology and merchandising equipment, and by maintaining and growing the broadest geographic distribution network in the ice industry.

Does Reddy Ice Provide Ice Merchandisers?

Reddy Ice will supply and maintain an Ice Merchandiser(s) at your location(s); provided however, only Reddy Ice Packaged Ice will be stored and maintained in all Ice Merchandisers, and you (our �Customer�) purchase a sufficient quantity of Packaged Ice to warrant the placement of Reddy Ice assets. Reddy Ice reserves the right to terminate the supply of Packaged Ice to you and remove any Ice Merchandiser immediately upon breach of this provision. Upon termination of service for any reason, Reddy Ice will immediately remove all Ice Merchandiser(s) at your location(s). In the event Reddy Ice is unable to remove any Ice Merchandiser(s) from any location (due to theft, loss or any other reason), the Customer shall immediately pay to Reddy Ice the replacement cost of a new Ice Merchandiser(s) (valued at approx. $2,500 per Ice Merchandiser).

Ice Merchandiser Rental Fee (Retail Customer)

A �Rental Fee� of $29.95 per month is waived for the first year of service. After the first year of service, Rental Fees will be determined and assessed on or before April 1st each year based on the prior calendar year�s purchases. If the Customer�s Packaged Ice purchases exceed $1,000 per location for the prior calendar year, Rental Fee will continue to be waived. If not, the Customer will be assessed a Rental Fee per location to be paid monthly by the Customer immediately upon receipt of invoice. The Rental Fee of $29.95 per month per location will be invoiced to the Customer for the next twelve months until the next re-assessment period 12 months following the first invoice. In the event a Customer owns multiple locations, Reddy Ice will total the Packaged Ice purchases for all locations for the prior year. If the Packaged Ice purchases for all locations for the prior year average at least a minimum of $1,000 per location, Reddy Ice will waive the Rental Fee for all locations. (By way of example, if the Customer owns five locations, total Packaged Ice purchases combined for all locations must equal at least $5,000 (5 locations times $1,000) for Reddy Ice to waive the Rental Fee for all locations).

Ice Merchandiser Rental Fee (Non-Retail Commercial / Industrial Customer)

A �Rental Fee� of $359.40 per year is waived for the first year of service. After the first year of service, Rental Fees will be determined and assessed by April 1st each year based on the prior calendar year�s purchases. If the Customer�s Packaged Ice purchases exceed $1,000 per location for the prior calendar year, the Rental Fee will continue to be waived. If not, the Customer will be assessed a Rental Fee per location to be paid annually by the Customer. The Rental Fee of $359.40 per location will be invoiced to the Customer and is due in full upon receipt of the invoice. Re-assessment will occur 12 months following the first invoice. In the event a Customer owns multiple locations, Reddy Ice will total the Packaged Ice purchases for all locations for the prior year. If the Packaged Ice purchases for all locations for the prior year average at least a minimum of $1,000 per location, Reddy Ice will waive the Rental Fee for alllocations. (By way of example, if the Customer owns five locations, total Packaged Ice purchases combined for all locations must equal at least $5,000 (5 locations times $1,000) for Reddy Ice to waive the Rental Fee for all locations).

Short Term Use

In many cases, Customers contact Reddy Ice for specific short term Ice Merchandiser use for construction projects and/or special events. For short term placements, (less than 12 months), Reddy Ice will charge customers separately for installation and rental as part of the short term placement package. As such, the Ice Merchandiser Rental Fee as indicated herein does not apply to short term rentals.

Ice Merchandiser Third Party Advertising

Reddy Ice reserves the right to utilize Reddy Ice owned Ice Merchandiser(s) for the advertising of third party products. Such advertising may or may not result in a payment to the Customer for their cooperation. The Customer may elect to opt-out of such advertising opportunities by contacting the Reddy Ice Customer Service Line (see below).

What Price Will I Be Charged for Packaged Ice?

The price for the Packaged Ice delivered to the Customer is subject to change and may vary from time to time based on numerous factors including high demand.

Packaged Ice is a consumable food product. As such, no refunds or credits will be issued for unsold Packaged Ice. Reddy Ice cannot resell product that has previously been sold and delivered to a Customer. Reddy Ice will not be responsible for lost or damaged product once a delivery has been completed.

Fuel and/or Delivery Charge

Reddy Ice reserves the right, in its sole discretion, to assess a fuel and/or delivery charge on deliveries. Customer would be notified of any fuel and/or delivery charge at a minimum of fifteen (15) days prior to the institution of any fuel or delivery charge.

How Does Reddy Ice Schedule Deliveries?

Reddy Ice reserves the right to schedule the Customer for automatic routed delivery or as a �Call-in� account which requires the Customer to contact Reddy Ice when a delivery is needed.

For automatic routed deliveries, Reddy Ice will set delivery frequencies based on a schedule determined by forecasted ice consumption at the Customer�s location. Such forecasts will vary based on weather and other factors including holidays. Reddy Ice will receive information regarding the Customer�s store hours and open delivery days. While we will make all attempts to meet delivery date preferences, Reddy Ice reserves the right to make deliveries as necessary. Delivery frequencies would adjust based on consumption patterns and time of year.

For Call-In Customers or Automatic Routed Customers who may be low on stock, orders may be placed by calling the Customer Service Support Line (see below). Reddy Ice will attempt to meet your request as soon as possible, but under normal circumstances, within two (2) Operating Days. Operating Days are defined as days where Reddy Ice plant locations are open and able to run routed deliveries. Under high demand conditions, the Reddy Ice customer service representative may inform you of longer than expected delivery times. Additionally, Customers in remote locations may be subject to longer delivery lead times.

Expediting Fee

In the event an out-of-stock is reported and the Customer needs Packaged Ice delivered sooner than the end of the second Operating Day, the customer may be charged an Expediting Fee of $25.00 for next day delivery. Please note that next day delivery is subject to, and limited by, periods of high demand and resource availability.

Partial Fills and Minimum Delivery Charge

Packaged Ice is a consumable food product that is delivered in small quantities. Demand for Packaged Ice is highly variable especially in periods of peak summertime and holiday demand. Delivery cost is a major expense component and price driver. Once Reddy Ice stops at a Customer�s location to make a delivery, the cost for the delivery is incurred whether a sale is made or not. Additionally, small sales incur a high delivery cost per bag. To ensure that Reddy Ice can deploy its fixed resources to service all of its Packaged Ice Customers, certain measures must be taken to drive delivery efficiency, especially in period of high demand.

If the Customer does not allow Reddy Ice to fill the Ice Merchandiser to its storage capacity during a normally scheduled delivery (a �Partial Fill�), the Customer may be assessed a Minimum Delivery Charge. This Minimum Delivery Charge is calculated as the greater of: the cost of a delivery if the number of bags sold would have filled the ice merchandiser capacity, or the actual number of bags delivered. Additionally, if the Partial Fill is the result of a falsely reported out-of-stock by the Customer, Reddy Ice may charge an Expediting Fee in addition to the Minimum Delivery Charge.

Repeated calls by the Customer for Packaged Ice resulting in Partial Fills and/or falsely reported out-of-stocks may result in the termination of service at the sole discretion of Reddy Ice.

How Long Do I Have to Pay My Bill?

Reddy Ice will provide the Customer with an invoice for each delivery of Packaged Ice. The Customer shall immediately pay for each delivery of Packaged Ice upon receipt of invoice. If you have been approved for extended terms by Reddy Ice (at the sole discretion of Reddy Ice), the Customer agrees to pay such invoice within the terms specified by the Credit Agreement. Late payments shall result in the assessment of a late charge equal to one and one-half percent (1 and 1/2%) per month on any outstanding balance, or the maximum amount of interest chargeable by law, whichever is less.

Does Reddy Ice Have Any Specific Indemnification or Insurance Requirements?

The Customer shall indemnify and defend Reddy Ice, its directors, officers, employees and agents, or any of them, harmless from and against any and all claims, liabilities, damages, losses, settlements, costs, expenses and fees (including reasonable attorneys� fees), for injuries to, or death of, any and all persons, and for loss of or damage to property based in whole or in part upon the negligence of the Customer. The provisions of this paragraph shall survive termination or cancellation of any service to the Customer. In no event shall either party be liable to the other party or any other person for any indirect, punitive (to the fullest extent permitted by applicable law), special, consequential or incidental damages, however caused and on any theory of liability arising out of service to the Customer, and whether or not such party has been advised of the possibility of such damage.

The Customer shall maintain, from a reputable insurance carrier, liability insurance in the minimum amount of $2,000,000 (combined single limit) in order to protect and insure the Customer and Reddy Ice against any claims or liabilities with which it or they may be charged because of personal or property damage or injuries suffered by any person or entity, resulting from the sale of the Packaged Ice, whether during or after any service with Reddy Ice.

How Do I Contact Reddy Ice If I Need a Delivery or My Ice Merchandiser Needs Service?

The Customer will call 866-821-2548, or the number listed on the Ice Merchandiser for any issues, concerns or ice requests. Customer Service is available 24 hours per day and 7 days per week in English and Spanish. Hold times will vary based on incoming call volumes and are expected to be higher at critical times including pre-Memorial Day, July 4th and Labor Day week-end, among others. Reddy Ice deploys many methods to place an order including an Automated Ordering system and email. Detailed instructions on how to use alternative methods are described during the Company�s on-hold messaging.

 
Please note that while you are reviewing any information on this website, the information is posted as of the dates listed. Reddy Ice has no obligation to update the information in the email alerts or otherwise from this website, which speak as of their respective dates.